We are aware of the issue and working to fix this. On receipt of your despatch confirmation please allow a further 2 working days to receive your delivery before contacting us.
To redeem your SALLYNEW20 promotion, this needs to be your first order with us. Please check that you haven’t placed any orders with us before as this will not be valid. Also please be aware that there is a minimum spend of £30 to qualify for the discount.
Please first check that the promotional code has been entered exactly as displayed, with no spaces. You cannot use the same promotion twice, if you’ve used this promo code before it will not be redeemable. We often have minimum spends and terms and conditions on our promotions, please check the terms and conditions for your offer to ensure that you qualify.
Please check that you’ve logged into your account successfully. You may also need to review your basket and make sure there are no items in your basket showing as ‘not available’ as this may restrict you from proceeding. Check your promotional code is valid and has been applied. If not, please remove and refresh your screen.
Please make sure all mandatory fields are completed, particularly the address field. Please double check the city/town as this needs to be entered. If you are still having issues please contact firstname.lastname@example.org.
This can sometimes be due to the payment screen timing out or closing the screen without cancelling. Please check and try again. If you are still having issues please contact email@example.com.
Yes, we are currently limiting several products which are in high demand so that we can ensure all our customers have a chance to buy for their own use.
Products are listed with the associated product SKU, for example Salon Services Warm Wax – SKU 250000, if you do not have the SKU you can search for products by description or brand.
If you are unable to find what you are looking for you can email us at firstname.lastname@example.org and we'll be happy to help you.
Go to DPD tracking and enter your tracking number. If you didn’t enter a mobile number at the time of the order you would not have received this via text message.
A refund for your goods will be processed. If you still require the goods please email use the Contact Us page to send us a message and if a refund hasn’t already been processed we can arrange to get your delivery resent.
Please be advised a notification email will be sent once a refund has been processed.
We offer no guarantees on promotions and discounts each month. Please make sure your marketing preferences are up to date and you will always be the first to know.
|Delivery charges UK|
|Free delivery||Standard delivery||Furniture/ large items|
|Free delivery on orders over £30*||For orders under £30 delivery will be charged at £4.50*||For all REM products and items weighing over 30kg, delivery is £24**|
|Delivery charges Highlands and islands of Scotland, Channel Islands and Isle of Man|
|Delivery to these post codes will be charged at £12|
If the order total at checkout is less than £30 after any discount is applied you will not qualify for free delivery.
*Free delivery excludes all REM items and items over 30kg. Individual delivery charges will be shown in your basket. Delivery times exclude weekends and Bank Holidays. Special order furniture/equipment delivery times may vary.
**This is a flat fee. You may purchase more than one REM and/or 30kg product as well as other products and the total delivery charge will be £24. Free delivery does not apply.
Orders must be received by 5pm Monday to Friday in order to be delivered the next working day. Next day delivery is for UK Mainland only and only applies to items that are in stock indicated as next day on the product page.
Delivery to other areas, including Highlands, Islands and Republic of Ireland, may take up to two working days. Next day delivery times do not apply on Bank Holidays.
Orders placed after 5pm will be dispatched the next working day. Orders must be placed before 5pm Friday to be delivered on Monday. Special order furniture/equipment delivery times may vary.
Items may arrive on separate days due to some stock being stored at our warehouse and other stock being sent directly from our suppliers. If this applies to you, this will be flagged at the checkout.
For large items and/or orders you are advised to have assistance on hand as couriers will only deliver to premises kerb side and will not enter premises or deliver up or down stairs.
If you require assisted delivery into premises or up or down stairs please contact us so we can make suitable arrangements.
An excess delivery charge will apply for this service. You must ensure that any obstacles, such as doorways, are catered for.
In the case of non-delivery (of the entire order), you must notify us within 14 days of the date of our invoice. We will not accept any claims made outside of this time frame and delivery is deemed to have been made.
Please inform us of your intention to return your product by contacting our Returns Department by email: contact us via email, and you will be given a returns authorisation number. Returned goods will only be accepted when a returns number has been given.
- The product must be returned to us within 30 days of delivery to you
- The products must be returned in their original condition, including outer packaging, unused and in perfect saleable condition
- You should return the product at your own cost to the returns address. Ensure that the product arrives safely to us, we strongly recommend that you return the product to us by recorded post.
If you have paid by card you can return to any RETAIL store free of charge (excluding equipment) as long as you provide your invoice, as proof of purchase. Please note that If you have paid via PayPal this option is not available but you can return via post at your own cost.
Returns label UK /Northern Ireland - £6 per box (please note this is not available for the Channel Islands). Uplift at chosen address UK Mainland - £15 per box. Uplift at chosen address Northern Ireland/Highlands and Islands £25 per box.
Please note equipment is excluded from the below prices and we can provide a quote on request.
If your product is faulty, you will receive a full refund of the product, any applicable delivery charges you paid and any reasonable costs you incur in returning the item to us, provided you notify us within 30 days of receipt of the products you wish to return.
You may also return an unwanted or faulty product to any one of our stores. Visit our Store Finder to search for your nearest store. You will need to present the product together with your delivery paperwork you have received with your delivery as proof of purchase.
- Any made-to-measure, custom-made, special order products or products supplied direct from the manufacturer (including furniture and equipment)
- Any product which has a security seal which you have opened or unsealed;
- Any product which, for hygiene purposes, cannot be returned which includes cosmetics, hairbrushes and combs, hair extensions and hair pieces, body jewellery, earrings or piercing tools, foot spas, scissors and blades and manicure/pedicure tools.
To return furniture or equipment, please contact our Returns Department by email: send us a message.
Our Love It or Return It policy allows you to shop with confidence and try products risk free. If you are not fully satisfied, you will have 30 days to bring back the used product for a hassle free refund
The following items are excluded: all hair electrical items such as hair dryers, straighteners and clippers (any product with a plug); all beauty electrical items including nail lamps, wax heaters etc. (any product with a plug); cosmetics; hair extensions and hair pieces; body jewellery, earrings or piercing tools; clipper blades and other blades; scissors; any made-to-measure, custom made or special order products (including furniture and equipment, foot spas); products shipped direct from a supplier; ghd; items purchased from Beauty Express or Shear Beauty.
All course selections are booked based on individual needs and also current qualifications. However we will aim to assist you in making your choice by answering any questions you may have.
To browse the full range of courses we offer, please visit our Training Courses page.
Our training courses are held in Sally and Salon Services stores. You can select your chosen venue when booking your course and will receive full details after you've booked.
All valid venues available are listed on the website however if a location is not showing please enquire with your chosen store directly.
Please contact us via the contact email form. We will need the reason as to why you are unable to attend along with proof where applicable. Cancellations are looked at on an individual basis and not always guaranteed.
A £25 fee may be applicable for any course transferred.
Yes – this will be emailed to the email address you entered at the time of booking. This will be sent with 48 hours prior to booking confirming date, venue, course and any addition requirements i.e. kit, model required etc.
Please contact us via the contact email form where you will be given the training provider details for you to contact directly. Please be advised that there may be a charge.