Delivery & Collection
Delivery & Collection
Christmas Deliveries 2023
Order by 5pm on 20th December for delivery before Christmas. Orders placed after 5pm on 20th December may not arrive till after Christmas. Whilst our warehouse is open and will be dispatching orders between Christmas and New Year it will be on more limited hours to allow for employee holidays. Our full service will not resume until 2nd January, so it might take a few days for us to catch up and get back to our normal service, but rest assured we will be working through all orders as quickly as possible.
For Northern Ireland, Highlands and Islands deliveries may take an additional 1-2 working days.
If you need your items more quickly, over 5500 products are available to order on Click and collect. With orders usually ready to collect in 3 hours. Check your local store opening hours before you travel, as during this period our stores might be operating slightly different hours to usual. Last Click & Collect orders for Christmas must be placed by 10am on 24th December.
Additionally, please note that pallet deliveries for our equipment direct products could take 5-7 days to arrive. This is because our pallet delivery service is dealing with an extraordinary surge in volumes of pallet deliveries across the UK and ROI. This has inevitably impacted on our high level of service with sending our equipment and unfortunately some unavoidable delays in relation to our delivery schedules.
For Special order equipment sent direct by supplier please refer to our product page for estimated delivery timescales.
If you need your items more quickly, why not look and see if Click & Collect is available for your items which allows you to order and collect your items at a store of your choice within 3 hours?
If you need your items more quickly, over 5500 products are available to order on Click and collect. With orders usually ready to collect in 3 hours. Check your local store opening hours before you travel, as during this period our stores might be operating slightly different hours to usual.
Delivery to an address of your choice with DPD
We use DPD for our standard deliveries. In despatch of your order you will receive an email confirming your tracking number and by downloading the DPD App will be able to be kept informed of your delivery and allow you to change address, change day of delivery or leave instructions for the driver.
Please note that when requesting to ‘leave in a safe place’ you are doing so at your own risk and we accept no liability for lost or stolen goods.
If you are not present when DPD attempts to deliver your order and no suitable alternative instructions have been provided in some instances DPD will deliver to your nearest DPD pick up shop which they will notify you of. In the unlikely event of non-delivery of your order, please notify us within 14 days of the date of our invoice. We will not accept any claims made outside of this time frame and delivery is deemed to have been made.
|Delivery charges UK|
|Free delivery||Standard delivery||Furniture/ large items|
|Free delivery on orders over £30*||For orders under £30 delivery will be charged at £4.95||For all REM products and items weighing over 30kg, delivery is £24**|
*If the order total at checkout is less than £30 after any discount is applied you will not qualify for free delivery.
|Delivery charges Highlands and islands of Scotland, Channel Islands and Isle of Man|
|Delivery to these post codes will be charged at £12|
**Free delivery excludes all REM items and items over 30kg. Individual delivery charges will be shown in your basket. Delivery times exclude weekends and Bank Holidays. Special order furniture/equipment delivery times may vary.
**This is a flat fee. You may purchase more than one REM and/or 30kg product as well as other products and the total delivery charge will be £24. Some areas including highlands and islands will be quoted POA. free delivery does not apply.
Delivery when purchasing furniture and smaller items in the same order
Items may arrive on separate days due to some stock being stored at our warehouse and other stock being sent directly from our suppliers. If this applies to you, this will be flagged at the checkout.
Click and Collect
Our brand new
Click & Collect
service is now available across the UK, and is designed to make your shopping simple and stress-free. You can
choose from thousands of your favourite hair and beauty products, and then collect your order in-store on the same
day in as little as three hours (on orders placed before 2:30pm). This means there’s also no delivery fee or
And don’t worry if your schedule suddenly changes. We’ll keep your order safely in-store for up to seven days, and we also promise a full refund if it’s not collected in that time. So whether you need some last minute beauty products for that special occasion or just want to top up your supplies, Click & Collect gives you the confidence to get everything you need before you step out of the door.
Benefits of Click and Collect
- Collect your order in-store within 3 hours (on orders placed before 2.30pm)
- No delivery fee or minimum spend
- Available on over 5,500 hair and beauty products*
- Reserve stock in your local store to save from disappointment
- Great for customers who are short on time - pay online, come into store and collect your order once you've received your 'Ready to Collect' email
- You can now collect from both Sally Beauty stores & selected Salon Services stores.
*Providing there is stock available
- Order online
- Select your pickup store
- Wait for your collection confirmation
- Enjoy your Sally Beauty essentials within three hours
Please check your local store opening times before you travel. To find your stores contact information and address, simply use our store locator .
Kerb side delivery
For large items and/or orders you are advised to have assistance on hand as couriers will only deliver to premises kerb side and will not enter premises or deliver up or down stairs.