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Current Despatch and Delivery Times

We are still experiencing very high levels of demand from our customers from all over the UK.

Please allow 3-5 days for delivery for orders placed before 5pm.

If you place your order at the weekend we will have your order with you by the following Friday at the latest. We are doing all we can to get orders out safely in our warehouse where we still operate under strict social distancing regulations and this does limit the amount of orders we can process. We would ask customers for their patience and understanding and please be assured your custom is very important to us.

Please note; our warehouse only operates Monday to Friday, and so if there are lot of orders over the weekend please allow a little extra time following the weekend rush. We know you want your orders quickly and we will be doing all we can to get them to you.

We use DPD for our standard deliveries. In despatch of your order you will receive an email confirming your tracking number and by downloading the DPD App will be able to be kept informed of your delivery and allow you to change address, change day of delivery or leave instructions for the driver.

Please note that when requesting to ‘leave in a safe place’ you are doing so at your own risk and we accept no liability for lost or stolen goods.

Delivery charges UK
Free delivery Standard delivery Furniture/ large items
Free delivery on orders over £30* For orders under £30 delivery will be charged at £4.50 For all REM products and items weighing over 30kg, delivery is £24**

If the order total at checkout is less than £30 after any discount is applied you will not qualify for free delivery.

Delivery charges Channel Islands and Isle of Man
Delivery to these post codes will be charged at £12

*Free delivery excludes all REM items and items over 30kg. Individual delivery charges will be shown in your basket. Delivery times exclude weekends and Bank Holidays. Special order furniture/equipment delivery times may vary.

**This is a flat fee. You may purchase more than one REM and/or 30kg product as well as other products and the total delivery charge will be £24. Free delivery does not apply.

Delivery when purchasing furniture and smaller items in the same order

Items may arrive on separate days due to some stock being stored at our warehouse and other stock being sent directly from our suppliers. If this applies to you, this will be flagged at the checkout.

Kerb side delivery

For large items and/or orders you are advised to have assistance on hand as couriers will only deliver to premises kerb side and will not enter premises or deliver up or down stairs. If you require assisted delivery into premises or up or down stairs please contact us so we can make suitable arrangements. An excess delivery charge will apply for this service. You must ensure that any obstacles, such as doorways, are catered for.

Deliver to Store

Deliver to Store is currently unavailable. We apologise for any inconvenience caused. Our customers can shop online or alternatively visit our stores depending on what their local restrictions are. Please visit our Store Updates page to find out more on what stores are open and what services they are offering.

For full Terms & Conditions click here.