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Delivery & Collection

Delivery & Collection

We are currently offering next day delivery for orders placed between Monday to Friday (up until 5pm). For orders placed at the weekend or over a bank holiday (between 5pm Friday and 5pm Monday) please allow an extra working day for delivery.

Additionally, please note that pallet deliveries for our equipment direct products could take 7-14 days to arrive. This is because our pallet delivery service is dealing with an extraordinary surge in volumes of pallet deliveries across the UK. This has inevitably impacted on our high level of service with sending our equipment and unfortunately some unavoidable delays in relation to our delivery schedules

For Special order equipment sent direct by supplier please refer to our product page for estimated delivery timescales.

Delivery to an address of your choice with DPD

We use DPDfor our standard deliveries. In despatch of your order you will receive an email confirming your tracking number and by downloading the DPD Appwill be able to be kept informed of your delivery and allow you to change address, change day of delivery or leave instructions for the driver.

Please note that when requesting to ‘leave in a safe place’ you are doing so at your own risk and we accept no liability for lost or stolen goods.

In the case of non-delivery of your order, you must notify us within 14 days of the date of our invoice. We will not accept any claims made outside of this time frame and delivery is deemed to have been made.

Delivery charges UK
Free delivery Standard delivery Furniture/ large items
Free delivery on orders over £30* For orders under £30 delivery will be charged at £4.50 For all REM products and items weighing over 30kg, delivery is £24**

*If the order total at checkout is less than £30 after any discount is applied you will not qualify for free delivery.

Delivery charges Highlands and islands of Scotland, Channel Islands and Isle of Man
Delivery to these post codes will be charged at £12

**Free delivery excludes all REM items and items over 30kg. Individual delivery charges will be shown in your basket. Delivery times exclude weekends and Bank Holidays. Special order furniture/equipment delivery times may vary.

**This is a flat fee. You may purchase more than one REM and/or 30kg product as well as other products and the total delivery charge will be £24. Free delivery does not apply.

Delivery when purchasing furniture and smaller items in the same order

Items may arrive on separate days due to some stock being stored at our warehouse and other stock being sent directly from our suppliers. If this applies to you, this will be flagged at the checkout.

Click and Collect

Our brand new Click & Collect service is now available across the UK, and is designed to make your shopping simple and stress-free. You can choose from thousands of your favourite hair and beauty products, and then collect your order in-store on the same day in as little as three hours (on orders placed before 2:30pm). This means there’s also no delivery fee or minimum spend!

And don’t worry if your schedule suddenly changes. We’ll keep your order safely in-store for up to seven days, and we also promise a full refund if it’s not collected in that time. So whether you need some last minute beauty products for that special occasion or just want to top up your supplies, Click & Collect gives you the confidence to get everything you need before you step out of the door.

Benefits of Click and Collect

  • Collect your order in-store within 3 hours (on orders placed before 2.30pm)
  • No delivery fee or minimum spend
  • Available on over 2,500 hair and beauty products*
  • Reserve stock in your local store to save from disappointment
  • Great for customers who are short on time - pay online, come into store and collect your order once you've received your 'Ready to Collect' email
  • You can now collect from both Sally Beauty stores & selected Salon Services stores.

*Providing there is stock available

  • Order online
  • Select your pickup store
  • Wait for your collection confirmation
  • Enjoy your Sally Beauty essentials within three hours

Please check your local store opening times before you travel. To find your stores contact information and address, simply use our store locator.

Kerb side delivery

For large items and/or orders you are advised to have assistance on hand as couriers will only deliver to premises kerb side and will not enter premises or deliver up or down stairs. If you require assisted delivery into premises or up or down stairs please contact us so we can make suitable arrangements. An excess delivery charge will apply for this service. You must ensure that any obstacles, such as doorways, are catered for.

Deliver to Store

Our Deliver to Store service is available. This service operates from our warehouse, the delivery time frames of this can be seen at the top of this page.

Please see below for how Deliver to Storeworks.

1. Place your order online. As part of the checkout process you will be offered the choice of Home Delivery or Deliver to Store (if available for the product you have selected). Simply select one of your local stores, or enter a town or postcode for a choice of nearby stores that offer this service.

2. We will let you know when your order arrives in your chosen store. You will receive a 'ready for collection' email.

3. Head to store till point or speak to a member of staff to pick up your order.

For full FAQs on Deliver to Store please Click here

For full Terms & Conditions click here

Haven’t found the answer you were looking for here? Check out our Delivery FAQsfor more information.