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I ordered from them one item for the first time on 21st January 2018 Got the item on 1st February 2018 after a lot of faffing around with phone calls and chasing them. Two phonecalls to the parcelforce delivery courier. First attempt at delivery this is what happened, received a text message from parcelforce to say we failed to deliver as you weren't home but we left a card (I was home and no card was left) I called them, luckily the SMS text had the tracking number on it but I stayed at home waiting for my parcel I could have gone out but I didn't waste of a day, when I wanted to wash my hair and use the product, now second delivery asked them if you can't find the address as you are saying please leave parcel at local post office, what did they do? Driver left the parcel with a neighbor I have never heard of this I found out from when I rang them up to tell them...that look you didn't deliver my parcel again....with no note as to which door number he delivered the parcel to again, even the customer services people at parcelforce didn't know the door number of the neighbour luckily 2 DAYS LATER the neighbor was indeed a good samaritan and decided to leave my parcel on my doorstep. I was at home all day waiting for the parcel on both days. I am ticked off just thinking about it. I won't order for delivery again. The product I bought is made in the UK, I just don't understand why Osmo isn't selling directly to consumers why they have to use third parties like Sally in the first place. Please Sally Express (not so express from my experience above) can you do me a favor when you change to a different courier service, ideally only when you make your post room staff walk to the post office or get a van to drop packages to the royal mail post office, then contact me to let me know. Royal mail is good enough for me,as that is unlikely to happen, you stick to your courier supplier and I won't bother buying, its takes too long and who knows the second time driver might deliver to someone else who isn't a good samaritan.
Straightens my hair while protecting me improving the condition