FAQ's
If your promotion code or Sally Rewards voucher, is not working we advise to first check that the code has been entered exactly as displayed with no spaces. Please note that you can't use the same promotion twice, so if you've used this code before it will recognise this and not be redeemable.
These should be available via the service messaging when an event is running.
For more information on how our promotions work and a full exclusion list, please click here.
Please also note that Black Friday offers cannot be used in conjunction with any other deals.
Once your order has been placed we are unable to cancel or make any amendments to the order, but if you're unhappy with your purchase we have a simple to follow returns service.
After your order is placed, unfortunately we can't add or remove any products, but don't worry, if you would like to return something from your order we have a simple returns policy.
Please check that you have logged into your account successfully. You may also need to review your basket and make sure that no items in your basket are showing as "not available". Please ensure all mandatory fields are completed, particularly the address fields. Please double check the city/town as this field must be entered. Please ensure that you select a method of payment, and read and tick the terms and conditions. If you are still having issues, please contact us here:
This can sometimes be due to the payment screen timing out or closing the screen without cancelling. Please check and try again. If you are still having issues please contact us.
Most of our products don't have a limit, except for certain exceptions due to either high demand or products that are classified as restricted goods, you are welcome to shop as much as you want.
Next Working Day Delivery (available Monday* to Friday) is available to mainland UK on orders that are placed before 5pm. For any other orders placed between 5pm on Friday and 5pm on Monday, or over a Bank Holiday, please allow an extra working day for delivery due to the Bank Holiday.
*Please note that orders can't always be guaranteed for Monday delivery.
For further information on Next Day Delivery please visit our Delivery & Collection page.
With our Sally Rewards Program you are eligible to start earning exclusive discounts from the get go, so if you're still not a member make sure to sign-up to always be in the know of our latest offers. We offer no guarantees on promotions and discounts each month. Please make sure your marketing preferences are up to date and you will always be the first to know.
Items may arrive on separate days due to some stock being stored at our warehouse and other stock being sent directly from our suppliers. If this applies to you, this will be flagged at the checkout.
In the case of non-delivery (of the entire order), you must notify us within 14 days of the date of our invoice. We will not accept any claims made outside of this time frame and delivery is deemed to have been made.
Sally Beauty ships to the UK and Republic of Ireland only.
For shipping to mainland Europe please follow the below links:
Pro-Duo France
Pro-Duo Germany
Pro-Duo Netherlands
We have been informed that there has been an message error from our courier DPD and some customers may receive an email/text reminder for import duties. If you receive an email or text, please forward the link included to uksallysales@uk.sallybeauty.com so we can arrange to pay the customs charges.
Log in to your account and navigate to the 'My Address Book' section within your account settings. Choose 'Add a new address' to enter an additional delivery address.
Please visit our Returns page to get all the information you will need if you wish to return a product to us.
To update your communication preferences, log in to your account and navigate to the 'Communication Preferences' section within your account settings. Here you can adjust how you are contacted about exclusive deals and events from Sally Beauty by selecting or unselecting your preferences.
Your 'My Offers' section of the website highlights the latest offers that we think you'll be interested in based on your account information and what you have purchased from us. If you would prefer not to use this feature, you can de-activate it at any time by updating your preference in the 'Communication Preferences' section in your 'My Account'.
In order to show the most relevant products and offers to you, we look at what products you have purchased and viewed. Your Personal data is completely safe with us and we will never share with third parties for marketing, but if you wish to opt out of this feature you can do so by un-ticking the Personalise my customer experience button in the “Communication Preferences” section of the “My Account” page.
Yes, everyone is welcome at Sally Beauty UK, if you love everything beauty and want to get all the latest products and get quality results every time, then you are definitely in the right place. In the trade? if you're a professional or freelance business owner, or are in training, Salon Services provides exclusive trade only prices, promotions and products when you sign up to our Trade Card.
Yes, anyone who is qualified, working, training or studying in the beauty industry can get a Trade card to access our exclusive trade-only prices and benefits. For anyone who is a beauty lover and just wants access to professional quality products can sign up to be a Sally Rewards member.
