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My promotion is not working?

If your promotion code is not applying we advise to first check that the code has been entered exactly as displayed with no spaces. Please note that you can't use the same promotion twice, so if you've used this promo code before it will recognise this and not be redeemable.

There are usually minimum spends and specific terms and conditions for each of our promotional codes so please make sure to check the specific terms and conditions of the offer you are trying to use to ensure you qualify. These should be available via the service messaging when an event is running.

For more information on how our promotions work and a full exclusion list, please click here.

Please also note that Black Friday offers cannot be used in conjunction with any other deals.

Can I cancel my order?

Once your order has been placed we are unfortunately unable to cancel or make any amendments to the order.

Can I add/remove products after my order is placed?

No, we cannot remove any products, add any products or make any amendments once your order is placed.

I can’t proceed to/complete checkout?

Please check that you have logged into your account successfully. You may also need to review your basket and make sure that no items in your basket are showing as "not available". Please ensure all mandatory fields are completed, particularly the address fields. Please double check the city/town as this field must be entered. Please ensure that you select a method of payment, and read and tick the terms and conditions. If you are still having issues, please contact us here:

My basket has cleared but I haven’t entered any payment details?

This can sometimes be due to the payment screen timing out or closing the screen without cancelling. Please check and try again. If you are, still having issues please contact us.

Is there a limit on what I can buy?

Yes, we are currently limiting several products due to either high demand or the products are restricted goods.

I have not received any offers or discounts.

We offer no guarantees on promotions and discounts each month. Please make sure your marketing preferences are up to date and you will always be the first to know.


Please note that due to new delivery restrictions coming into effect from 1st January 2021 there are new restrictions of what can be delivered to ROI from our UK warehouse. All exclusions are called out on the relevant product pages so please check before you purchase for ROI delivery.

How will my items be delivered if I am purchasing furniture and smaller items in the same order?

Items may arrive on separate days due to some stock being stored at our warehouse and other stock being sent directly from our suppliers. If this applies to you, this will be flagged at the checkout.

What do I do if I haven't received my parcel?

In the case of non-delivery (of the entire order), you must notify us within 14 days of the date of our invoice. We will not accept any claims made outside of this time frame and delivery is deemed to have been made.

Does Sally Beauty Ship Overseas?

Sally Beauty ships to the UK and Republic of Ireland only. For shipping to mainland Europe please follow the below links:

Pro-Duo France
Pro-Duo Germany
Pro-Duo Netherlands

What should I do if I receive a message from DPD about import duties that need to be paid on my order?

We have been informed that there has been an message error from our courier DPD and some customers may receive an email/text reminder for import duties. If you receive an email or text, please forward the link included to uksallysales@uk.sallybeauty.com so we can arrange to pay the customs charges.

How can I change my default delivery address?

Log in to your account and navigate to the 'My Address Book' section within your account settings. Choose 'Add a new address' to enter an additional delivery address.

How do I return an unwanted item? / How do I get a refund?

Please visit our Returns page to get all the information you will need if you wish to return a product to us.

My Account
How can I update my communication preferences?

Log in to your account and navigate to the 'Communication Preferences' section within your account settings. Here you can adjust how you are contacted about exclusive deals and events from Sally Beauty by selecting or unselecting your preferences.

Why am I seeing special offers in 'My Account'?

Your 'My Offers' section of the website highlights the latest offers that we think you'll be interested in based on your account information and what you have purchased from us. If you would prefer not to use this feature, you can de-activate it at any time by updating your preference in the 'Communication Preferences' section in your 'My Account'.

What is my personalised customer experience?

In order to show the most relevant products and offers to you, we look at what products you have purchased and viewed. Your Personal data is completely safe with us and we will never share with third parties for marketing, but if you wish to opt out of this feature you can do so by un-ticking the Personalise my customer experience button in the “Communication Preferences” section of the “my Account” page

Training courses

Please note that there are multiple course providers for online courses so FAQ’s may vary- for full FAQ’s by course provider please check the bottom of the relevant category pages.

I’m not sure what course is right for me – can you advise?

All course selections are booked based on individual needs and current qualification level. The full detail of the courses currently being offered are available in the prospectus available here.

Will I receive confirmation of my course booking?

Yes – the course will email you a confirmation within 48 hours of booking (excluding weekends and Bank holidays) to the email address you inputted at time of booking.

Please note that these emails may go into your junk/spam folder so please check this before contacting us.

Do online courses still hold the same accreditation as face to face options?

Yes they do, due to the current pandemic and government guidelines accrediting bodies have updated the rules on accreditation providing the course includes contact with a professional educator through a webinar system.

Can I cancel and be refunded if unable to attend to one of the online courses or if changed my mind?

All retail customers that have purchased a course on the Sally Beauty website have the right to cancel your booking within 14 days of the date you booked the course. However this right is waived once you have received your pre-course work from the course provider. Please note that any courses purchased in store have no right to cancellation.

If you have failed to attend a course because of a medical condition we can review the case by being presented with a valid medical certificate. Once confirmed, we may be able to offer you or a substitute delegate (as long as they have the required experience or qualification) an alternate date for the course you purchased or a place on an alternative course of equivalent value subject to an administration fee of £20.

What happens if I don't pass my webinar assessment?

In the rare event that you don't pass your assessment then you will be required to carry out and submit further case studies before receiving your certificate. If this causes you to require an additional webinar assessment then an additional fee may apply which will need to be discussed with the course provider.

What do I do if I’ve lost my certificate for a course I’ve completed?

Please contact us via the contact email form where you will be given the training provider details to contact directly. Please be advised there may be a charge. https://www.sallybeauty.co.uk/ie/contactus

Is it possible to hire out a training room in one of your stores?

Unfortunately this is not currently possible but we will keep you updated on when the service will be next available.

I am part of a college/salon interested in training on my premises, is it possible to arrange this?

Yes this is possible, please contact our customer service team to discuss any enquiries.

About Sally Beauty
Can anyone buy from Sally Beauty?

Sally Beauty UK sells hair and beauty products to anyone regardless of skill level or profession. However, if you work for a professional or freelance business or are in training, Salon Services provides exclusive trade only prices, promotions and products when you sign up to our trade card.