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Delivery

Current Despatch and Delivery Times for Republic of Ireland

As our courier has resumed the service into Europe, including Republic of Ireland we have started to despatch our orders. Unfortunately, this means we have a backlog and will take some time for our warehouse to work through these.

If you have placed an order with us on 29th December to Friday the 15th of January we are hoping that these will be despatched by the end of the day on Friday 22nd of January.

For orders placed after the 15th of January we will work towards getting these despatched as soon as possible but there will be a delay in your order reaching you. We are really sorry about this.

If you have any questions about your recent order please contact our customer service team here.

Thanks you for your patience

Courier Information

We use DPD for our standard deliveries. In despatch of your order you will receive an email confirming your tracking number and by downloading the DPD App will be able to be kept informed of your delivery and allow you to change address, change day of delivery or leave instructions for the driver.

Please note that when requesting to ‘leave in a safe place’ you are doing so at your own risk and we accept no liability for lost or stolen goods.

COVID updates

Our courier, DPD, is continually working on the safest way of delivering to you through these challenging times and we will no longer ask you to sign their handheld units and instead their drivers will sign it on your behalf.

If you have any further questions please take a look at our COVID-19 FAQ page.

Delivery charges Republic of Ireland
Free delivery Standard delivery Furniture/ large items
Free delivery on orders over €75* For orders under €75 delivery will be charged at €7.50* For all REM products and items weighing over 30kg, delivery is €24**

If the order total at checkout is less than €75 after any discount is applied you will not qualify for free delivery.

*Free delivery excludes all REM items and items over 30kg. Individual delivery charges will be shown in your basket. Delivery times exclude weekends and Bank Holidays. Special order furniture/equipment delivery times may vary.

**This is a flat fee. You may purchase more than one REM and/or 30kg product as well as other products and the total delivery charge will be €24. Free delivery does not apply.

Delivery times

All goods that we stock in our warehouse are dispatched from the UK mainland. Special order furniture/equipment delivery times may vary.

Items may arrive on separate days due to some stock being stored at our warehouse and other stock being sent directly from our suppliers. If this applies to you, this will be flagged at the checkout.

Kerb side delivery

For large items and/or orders you are advised to have assistance on hand as couriers will only deliver to premises kerb side and will not enter premises or deliver up or down stairs. If you require assisted delivery into premises or up or down stairs please contact us so we can make suitable arrangements. An excess delivery charge will apply for this service. You must ensure that any obstacles, such as doorways, are catered for.

Click and Collect

Please be advised that our Click & Collect service isn't available in the Republic of Ireland. We apologise for any inconvenience caused.

For full Terms & Conditions click here.