Our courier, DPD, is continually working on the safest way of delivering to you through these challenging times and we will no longer ask you to sign their handheld units and instead their drivers will sign it on your behalf.
If you have any further questions please take a look at our COVID-19 FAQ page.
Please be advised that our Click & Collect service isn't available in the Republic of Ireland. We apologise for any inconvenience caused. Please read more about our Republic of Ireland delivery information here.
We use DPD for our standard deliveries. In despatch of your order you will receive an email confirming your tracking number and by downloading the DPD App will be able to be kept informed of your delivery and allow you to change address, change day of delivery or leave instructions for the driver.
Please note that when requesting to ‘leave in a safe place’ you are doing so at your own risk and we accept no liability for lost or stolen goods.
|Delivery charges Republic of Ireland
||Furniture/ large items
|Free delivery on orders over €75*
||For orders under €75 delivery will be charged at €7.50*
||For all REM products and items weighing over 30kg, delivery is €24**
If the order total at checkout is less than €75 after any discount is applied you will not qualify for free delivery.
*Free delivery excludes all REM items and items over 30kg. Individual delivery charges will be shown in your basket. Delivery times exclude weekends and Bank Holidays. Special order furniture/equipment delivery times may vary.
**This is a flat fee. You may purchase more than one REM and/or 30kg product as well as other products and the total delivery charge will be €24. Free delivery does not apply.
Delivery within 48 hours. Delivery times exclude weekends and Bank Holidays.
All goods that we stock in our warehouse are dispatched from the UK mainland. Special order furniture/equipment delivery times may vary.
Items may arrive on separate days due to some stock being stored at our warehouse and other stock being sent directly from our suppliers. If this applies to you, this will be flagged at the checkout.
Kerb side delivery
For large items and/or orders you are advised to have assistance on hand as couriers will only deliver to premises kerb side and will not enter premises or deliver up or down stairs. If you require assisted delivery into premises or up or down stairs please contact us so we can make suitable arrangements. An excess delivery charge will apply for this service. You must ensure that any obstacles, such as doorways, are catered for.
For full Terms & Conditions click here.