Promotions where there is a choice of free gift / bonus product – eg a choice of developer / choice of colour
Some free gift promotions will ask you to choose from a product selection – for example there might be a choice of free gift, a choice of colour or a choice of developer strength. And rather than guessing what you might want we let you
choose via a pop up – however sometimes this isn’t straight forward so please refer to the guidance below if you are experiencing issues:
A pop up window will appear as soon as you have reached the qualifying threshold within your basket – do not close it as the system will assume you don’t want any of the options and won’t offer it again. If you do exit the pop up you will have to empty your basket and start again to re-qualify for the offer.
When the pop up window appears:
• Choose your bonus product – and click “select as bonus”
• Scroll to the bottom of the pop up window and click “add selected to basket” – it is important you complete this step as this is what will add the bonus product to your basket. We don’t do this at the first stage to give you the opportunity to change your mind between options.
Please be aware that the free gifts on offer are only free if they are added from the promotional pop-up window. For example, if you trigger a free gift promotion, click the “No, Thanks” button on the pop-up window, then go to the product
page for the free item and add it to your basket, you will be charged for this item, even if your basket otherwise qualifies for the promotion. Follow the above instructions to re-trigger the promotion and get your free item.
If you qualify for more than one gift – e.g. there is a free gift for buying 5 units of something, and you want 10 of them, which entitles you to 2 bonus gifts – go through the process one at a time – as the pop up window will only appear
once per qualifying trigger. So if you want to qualify for 2 free gifts you will have to go through the process again under 2 different transactions.
So in this instance:
• Add 5 products to your basket, choose your gift (via the pop up), and then add another 5 units to your basket which will trigger another pop up to choose another gift. Please note that even if you qualify to select another gift in a promo it needs to be different from your first selection.
Make sure you check your basket to ensure you have received the right number of gifts. We know it’s not quick or easy – but it is all designed to make sure you get the choice that is right for you.
Please note that sometimes a free gift promotion is not valid alongside another promotion. For example we might offer a free developer when you buy tubes of colour, however that colour tube might have another multi-buy offer on it. The
system will always calculate and apply the best saving for you – and we understand this might not be the offer you want in some cases and are sorry if this happens. Unfortunately sometimes our system limits us and we do our best to
give the customer the best offer in all cases.