Delivery & Collection
Delivery & Collection
Current Despatch and Delivery Times for Republic of Ireland
All orders to the Republic of Ireland are despatched from our UK warehouse. With effect from 1st January 2021 all orders have to go through customs clearance as the UK is no longer in the EU. This can sometimes cause delays.
We are currently offering up to 2-3 working days for delivery for orders placed between Monday to Friday (up until 5pm). Working days are Monday to Friday and exclude bank holidays. For orders placed at the weekend or over a bank holiday (between 5pm Friday and 5pm Monday) please allow an extra working day for delivery.
Please note;our warehouse only operates Monday to Friday, and so if there are lot of orders over the weekend please allow a little extra time following the weekend rush. We know you want your orders quickly and we will be doing all we can to get them to you.
If you have any questions about your recent order please contact our customer service team here.
Thank you for your patience
Changes to Delivery charges for Republic of Ireland
Please be aware we have updated our delivery charges for Republic of Ireland as a result of cross border transport changes. Please scroll down to see our updated delivery charges to Republic of Ireland.
Product restrictions for Republic of Ireland
Please note that due to new delivery restrictions coming into effect from 1st January 2021 there are new restrictions of what can be delivered to ROI from our UK warehouse. All exclusions are called out on the relevant product pages so please check before you purchase for ROI delivery.
Delivery to an address of your choice with DPD
We use DPDfor our standard deliveries. In despatch of your order you will receive an email confirming your tracking number and by downloading the DPD Appwill be able to be kept informed of your delivery and allow you to change address, change day of delivery or leave instructions for the driver.
Please note that when requesting to ‘leave in a safe place’ you are doing so at your own risk and we accept no liability for lost or stolen goods.
In the case of non-delivery of your order, you must notify us within 14 days of the date of our invoice. We will not accept any claims made outside of this time frame and delivery is deemed to have been made.
If the order total at checkout is less than €50 after any discount is applied you will be charged at the €10.95 shipping rate.
**This is a flat fee. You may purchase more than one REM and/or 30kg product as well as other products and the total delivery charge will be €24. Free delivery does not apply.
All goods that we stock in our warehouse are dispatched from the UK mainland. Special order furniture/equipment delivery times may vary.
Items may arrive on separate days due to some stock being stored at our warehouse and other stock being sent directly from our suppliers. If this applies to you, this will be flagged at the checkout.
Kerb side delivery
For large items and/or orders you are advised to have assistance on hand as couriers will only deliver to premises kerb side and will not enter premises or deliver up or down stairs. If you require assisted delivery into premises or up or down stairs please contact us so we can make suitable arrangements. An excess delivery charge will apply for this service. You must ensure that any obstacles, such as doorways, are catered for.
Deliver to Store
Please be advised that our Deliver to Store service isn't available in the Republic of Ireland. We apologise for any inconvenience caused.
For full Terms & Conditions click here